Service operations management : (Record no. 83026)

MARC details
000 -LEADER
fixed length control field 01908nam a2200325 a 4500
001 - CONTROL NUMBER
control field BDZ0008037357
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20221124094410.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080121s2008 enka f b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781405847322
Terms of availability £42.99
Qualifying information paperback
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Transcribing agency StDuBDS
Modifying agency StDuBDSZ
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Johnston, Robert,
Dates associated with a name 1953-
9 (RLIN) 47156
245 10 - TITLE STATEMENT
Title Service operations management :
Remainder of title improving service delivery /
Statement of responsibility, etc. Robert Johnston and Graham Clark.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Harlow :
Name of publisher, distributor, etc. Financial Times Prentice Hall,
Date of publication, distribution, etc. 2008.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 533 p. :
Other physical details ill.
Dimensions 25 cm
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 2# - FORMATTED CONTENTS NOTE
Formatted contents note Part 1: Introduction -- Introduction to service operations management -- The service concept -- Part 2: Customer and supplier relationships -- Customer and supplier relationships -- Customer expectations and satisfaction -- Managing supply relationships -- Part 3: Service delivery -- Service processes -- Service people -- Resource utilisation -- Networks, technology and information -- Part 4: Performance management -- Performance measurement and management -- Linking operations decisions to business performance -- Driving operational improvement -- Part 5: Managing strategic change -- Service strategy -- Service culture -- Operational complexity
520 8# - SUMMARY, ETC.
Summary, etc. The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Management
9 (RLIN) 12607
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management & management techniques
Source of heading or term thema
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management of specific areas
Source of heading or term thema
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Clark, Graham
9 (RLIN) 38692
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170328
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b11314813
b m
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 0
Cataloger's initials, CIN (RLIN) 080723
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 23/07/2008 56.91 24 2 658 JOH G107805 15/05/2023 10/05/2023 56.91 05/04/2017 General