Services management : (Record no. 63050)

MARC details
000 -LEADER
fixed length control field 01858aam a2200325 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030826s2003 enka 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780273673538
Qualifying information paperback
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780273673538
Terms of availability £32.99
Qualifying information paperback
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Transcribing agency StDuBDS
Modifying agency Uk
245 00 - TITLE STATEMENT
Title Services management :
Remainder of title an integrated approach /
Statement of responsibility, etc. edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Harlow :
Name of publisher, distributor, etc. Financial Times Prentice Hall,
Date of publication, distribution, etc. [2003]
300 ## - PHYSICAL DESCRIPTION
Extent xxvi, 529 p. :
Other physical details ill. ;
Dimensions 25 cm
500 ## - GENERAL NOTE
General note Previous ed.: London : Pitman, 1998
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index
520 ## - SUMMARY, ETC.
Summary, etc. An integrative approach to provide a clear overview of the nature of services management. This second edition has been fully revised and restructured in line with lecturer feedback. The book starts by examining the nature of services and their fit with the management process. It then goes on to discuss extensively three central areas for any service manager: customers, employees and operations. The authors pay specific attention to concerns that are crucial to services, while recognizing that besides having specific characteristics, services are processes that require an integrated and concerted approach. The final part addresses such integrated themes as performance management and service strategy
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Management
9 (RLIN) 12607
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Industry.
Source of heading or term ukslc
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Source of heading or term thema
9 (RLIN) 5606
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management & management techniques
Source of heading or term thema
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management of specific areas
Source of heading or term thema
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality & service industries
Source of heading or term thema
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Looy, Bart van
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Gemmel, Paul
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Dierdonck, R. van
Fuller form of name (Roland)
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170103
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b1106383x
b m
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 1
Cataloger's initials, CIN (RLIN) 040823
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 23/08/2004 36.99 22 12 658.812 SER J127844 05/04/2017 36.99 05/04/2017 General