Service management : (Record no. 276243)

MARC details
000 -LEADER
fixed length control field 02498cmm a2200433 i 4500
001 - CONTROL NUMBER
control field 019985306
003 - CONTROL NUMBER IDENTIFIER
control field Uk
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230606144641.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m |o d |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr |n||||aaaaa
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220908t2020 enka o d 000|0|eng|d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9783030520601 :
Qualifying information ebook
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Language of cataloging eng
Transcribing agency StDuBDS
Modifying agency Uk
-- IE-LyATU
Description conventions rda
100 10 - MAIN ENTRY--PERSONAL NAME
Personal name Bryson, J. R.
Dates associated with a name 1963-
Relator term author.
245 10 - TITLE STATEMENT
Title Service management :
Remainder of title theory and practice /
Statement of responsibility, etc. John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels
Medium [electronic book] /
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Basingstoke :
Name of producer, publisher, distributor, manufacturer Palgrave Macmillan ;
Date of production, publication, distribution, manufacture, or copyright notice ©2020
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource :
Other physical details illustrations (black and white)
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
336 ## - CONTENT TYPE
Content type term still image
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note 1. Reading and Managing Service Businesses2. Service Research and Service Theory3. Business Models and Service Strategy4. Techno Service Worlds? Digitization of Service Businesses5. Service Operations and Productivity6. Service Personnel and their Management7. Process and Product Innovation in Service Businesses8. Customer First: Understanding Customers9. Marketing Services10. Manufacturing Companies and the Shift towards Servitization11. Supply Chains and Logistics Services12. Internationalizing Service Businesses13. Measuring Company Performance and Customer Satisfaction14. Reading and Managing Service Businesses: An Integrated Case Study Approach.
506 ## - RESTRICTIONS ON ACCESS NOTE
Terms governing access Restricted to GMIT Library patrons
520 ## - SUMMARY, ETC.
Summary, etc. This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms.
533 ## - REPRODUCTION NOTE
Type of reproduction eBook,
Note about reproduction Available via GMIT Library webpage
540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE
Terms governing use and reproduction Subject to print download restrictions
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Management.
690 7# - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Management and Business Studies
700 10 - ADDED ENTRY--PERSONAL NAME
Personal name Sundbo, Jon
Relator term author
700 10 - ADDED ENTRY--PERSONAL NAME
Personal name Fuglsang, Lars
Relator term author
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Daniels, P. W.
Relator term author
710 ## - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element ProQuest (Firm)
Relator term distributor
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://ebookcentral.proquest.com/lib/atu/detail.action?docID=6455901 ">https://ebookcentral.proquest.com/lib/atu/detail.action?docID=6455901 </a>
Link text Click here to access eBook
938 ## - LOCAL MISCELLANEOUS DATA
a Proquest Ebook Central
Terms of availability Unlimited
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) GA_ELE
Quantity 1
Price 194.50
Fund GA_zat60b
Order Date 07/09/2022
Paid Date 07/09/2022
Vendor Proquest Ebook Central
PO Number 8427
961 ## - LOCAL CODES
Selector Michael Jackson
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Cataloger's initials, CIN (RLIN) AOH-MO
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type Public note
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available 1-User ATU Electronic Resources ATU Electronic Resources eBook 14/09/2022 17 184.77   ebook ebk276243 14/09/2022 0.00 14/09/2022 eBooks ebook - click link above to access