Enabling end-users : information skills training /

Poyner, Ann

Enabling end-users : information skills training / Ann Poyner - Oxford : Chandos, [2005] - xi, 147 p. : ill. ; 24 cm - Chandos information professional series .

Includes index

Seeking information -- Identifying key issues -- The information professional as educator -- The searching process and searching techniques -- Preparing training materials -- One-to-one tuition -- The group training experience -- Electronic resources and the computer gateway

Poyner suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. She examines issues about who needs end user education and training, and what they might need and how it can be delivered.

9781843341093 (cased) 9781843341093 (cased) £57.00


Information services--User education
Libraries--User satisfaction
Library & information sciences / Museology
Library & information services