Service delivery /

Service delivery / Office of Government Commerce. - London : Stationery Office, c2001. - xvi, 378 p. : ill.. ; 30 cm. - ITIL : managing IT services . - ITIL (Great Britain. Office of Government Commerce) .

Cover title: Best practice for service delivery.

This publication is the second element in the new ITIL Infrastructure Library. It covers aspects that service providers must take into consideration.

9780113300174 9780113300174 £65.00


Computer networks--Management
Support services (Management).
Information technology--Management
Management of specific areas
Hospitality & service industries
Computing & information technology