Managing quality and standards.

Liston, Colleen.

Managing quality and standards. Colleen Liston - Buckingham : Open University Press, 1999. - 176p. - Managing colleges and universities .

Includes bibliographical references and index.

Terms, principles and practices -- Historical aspects of the quality debate -- Quality assurance in post-secondary education: an international overview -- Quality improvement in education environments -- Linking quality management to planning -- Benchmarking and best practice -- Models to consider -- Pulling the threads together

Quality management, the application of standards and client service are as important in post-secondary education as they are in any other business. This book offers a guide to quality management in universities and colleges.

9780335202096 . £50.00 9780335202096 .


Total quality management--Great Britain
Education, Higher--Standards--Great Britain
Education, Higher--Administration--Great Britain
Universities and colleges--Standards
Universities and colleges--Quality control
Universities and colleges--Administration
Education.
Civil service & public sector
Management & management techniques
Higher & further education, tertiary education
Educational administration & organization