Building quality service with competency-based human resource management /

Wagen, Lynn van der.

Building quality service with competency-based human resource management / Lynn van der Wagen. - Chatswood : Butterworth-Heinemann, c1994. - xiii, 208p : ill., forms 24 cm

Includes bibliographical references (p. 201-204) and index.

9780750689106 £22.50 9780750689106


Personnel management
Hospitality industry--Personnel management
Service industries--Quality control
Service industries--Personnel management
Personal information management--Computer programs
Business and Management.
Customer services
Personnel & human resources management

658.300994